· Manage restaurant’s good image and suggest ways to improve it
· Control operational costs and identify measures to cut waste
· Create detailed reports on weekly, monthly and annual revenues and expenses
· Promote the brand in the local community through word-of-mouth and restaurant events
· Recommend ways to reach a broader audience (e.g. discounts and social media ads)
· Train new and current employees on proper customer service practices
· Implement policies and protocols that will maintain future restaurant operations
. Regularly review product quality and research new vendors
. Organize and supervise shifts
. Appraise staff performance and provide feedback to improve productivity
. Estimate future needs for goods, kitchen utensils and cleaning products
. Familiarity with restaurant management software, like OpenTable and PeachWorks
. Strong leadership, motivational and people skills
. Acute financial management skills
. Proven customer service experience as a manager
. Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients
. Good leadership, meticulous and resourceful
. Possesses mental resilience to operate in high pressure environment
. Equipped with diplomacy to defuse tense situations (guest complaints) to fruitful resolutions
. Able to communicate fluently in English
. Able to work in a flexible schedule, including weekends, evenings, and public holidays
. Able to interact with colleagues and customers from diverse backgrounds
. Responds proactively to guest queries and ensures appropriate action is taken
. Ensures that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
. Assists the Restaurant Manager in liaising with Engineering to ensure all furniture, lighting and other restaurant features are in good working order and clean working condition
. Supports in handling guest complaints politely, promptly, and professionally
. Conducts daily briefings
. Conducts departmental orientation for all new team members
. Prepares duty roster
. Ensures that logbooks are being kept up to date and communicated to all team members
. Ensures that hotel grooming standards are being met and maintained, demonstrating a professional image for our guests
. Carries out monthly trainings in accordance to established standards
. Appraise staff performance and provide feedback to improve productivity
. Estimate future needs for goods, kitchen utensils and cleaning products
. Ensure compliance with sanitation and safety regulations
. Manage restaurant’s good image and suggest ways to improve it
. Control operational costs and identify measures to cut waste
. Create detailed reports on weekly, monthly and annual revenues and expenses
. Promote the brand in the local community through word-of-mouth and restaurant events
. Recommend ways to reach a broader audience (e.g. discounts and social media ads)
. Train new and current employees on proper customer service practices
. Implement policies and protocols that will maintain future restaurant operations
