· Welcoming customers, upselling products, replying to queries, taking orders and cashiering duties.
· Preparing food and beverages, and serving to customers.
· Packing of food and beverages for sales.
· Monitoring inventory and replenishing items in display cases or behind the counter.
· Adhering to all food safety regulations and quality controls.
· Ensure and maintain store and personal hygiene.
· Making ingredients.
· Ability to learn things fast.
· Interest in Japanese Teas and desserts making.
· Order, receive and check on goods, ingredients, and supplies.
· Work with mall for promotion and sales opportunity.
· Manage stock taking for the outlet.
· Works closely with the management on strategic business planning and operations.
· Manage respective outlets and its operational and manpower planning (Work schedule, headcount, cost etc) to ensure Outlet Operation runs smoothly.
· Manage cost controlling of ingredients, food purchasing activity of ingredients and equipment maintenance for the store. Ensure adequate stocks and supplies for daily sales.
· Guide and train new staff (full-time, part-time, interns etc) Train and develop Trainee Manager / Outlet Manager candidate.
· Educate and train staff to use various selling techniques to suggest additional purchases and upsell to customers.
· Monitor and be responsible for sales performance of respective outlets and drive sales to hit the target set by management.
· Interview part/full timers when necessary.
· New Outlets setup.
