Cloud Operations Engineer - Financial Services Industry (FSI)
Cloud Operations Engineer plays a pivotal role in overseeing and elevating day-to-day operations of MongoDB Atlas. This extends beyond routine tasks, encompassing strategic planning, active participation in technical discussions with internal teams, mentoring, and adeptly handling critical and escalated cases. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace.
This is a hybrid role based in Singapore, typically requiring three days a week in our office, with a specific focus on supporting MongoDB Atlas customers within the financial services sector. You will deliver results that meet our FSI customers stringent requirements for security and availability. This includes, but are not limited to:
- Effective communication and stakeholder management, driving prompt resolution of incidents and building trust with FSI customers
- Developing understanding of our FSI customer’s specific technologies, regulations, and policies to effectively address customer needs
- Collaborating with teammates across our Customer Engineering organizations to ensure seamless handovers and cross-functional solutions for FSI customers
- Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (proactively from automated monitoring or through reactive alerts via our Technical Services team)
- Contributing to knowledge sharing and documentation of best practices, specializing in FSI customers
- Help scale the worldwide Cloud Operations Engineering team with the strategic implementation and refinement of new processes and tools
Due to the nature of the financial services industry, successful candidates may be required to undergo additional background checks and adhere to specific regulations regarding securities trading. We are committed to ensuring this process is handled fairly and in accordance with all applicable laws.
Requirements
At MongoDB you will grow your career and skills, wear multiple hats, and be part of an operations team that works at the frontier of Cloud services and database systems. Experience with our product is not a prerequisite, but a background in SRE/Cloud Operations/Support within the financial sector, working directly with a large institution in various capacities—whether as an employee, contractor, or consultant—is critical for the role.
- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
- Proficient in comprehensive issue analysis across application, database, and storage layers
- Experience with at least one of the major cloud providers (Amazon Web Services, Google Cloud Platform, Microsoft Azure)
- Experience in monitoring, system performance data collection and analysis, and reporting
- Knowledge of database operations and concepts
- Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc)
- Capability to write small programs/scripts to solve short-term systems problems in at least 1 of the following programming languages: Java, Go, Python, Javascript
In addition to technical expertise
- Proficient in timely and effective communication with diverse stakeholders, both internal and external. Demonstrates the capacity to influence decisions and adeptly tailors communication style to align with the needs of the audience.
- Willingness and ability to travel to customer sites during the working week when required
- A keen interest in learning new things
The right candidate will be excited by the opportunity to create impact both for our FSI customers, and influence MongoDB’s strategies and processes to scale exceptional FSI customer support.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
