What do we expect from you?
Under the general guidance of the Director of Revenue Management, ensures the smooth and efficient operations through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet if not to exceed the revenue targets.
How your day looks like:
- Assistant Manager Reservation supervises the Reservations team to ensure the smooth and efficient operations together with the Director of Revenue Management.
- Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
- Monitors and ensures that all reservations are input into the system promptly and accurately and are confirmed back to the guest/client.
- Monitors and reviews regularly the room and rates availability, hotel status, close-out dates and overbooking situation.
- Extends full cooperation within and between other departments to ensure guest satisfaction.
- Informs/Calls the attention of the Director of Revenue Management for situations like: overbooking, system failure and other critical cases. Consults with team before making any critical decision at work.
- Observes and Maintains Reservations and Rooms & Guest Services systems, procedures, company standards and policies.
- Regularly updates data system for contracts, rates and agreements, guest/client information and other important information.
- Maintains accurate records of data essential to future business plans and generates weekly and monthly reports required by the Director of Revenue Management.
- Coaches, directs, supervises and counsels all reservations staff when applicable, provides training to all staff in his/her department regularly, motivates staff to grow within the company and develops him/herself to be a better supervisor at all times.
- Observes and ensures that proper telephone manners are maintained at all times.
- Monitors and coordinates group reservations activity with the Sales Department and Director of Revenue Management including follows up tentative bookings and update reservation status.
- Reviews no-show and cancelled reservations and processes charges according to hotel’s policy.
- Performs other duties as assigned by Director of Revenue Management.
- Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel’s expectation.
- Conducts daily briefing with the reservations team and attends briefing and departmental meetings or as assigned by Director of Revenue Management.
- Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by Director Of Revenue Management.
- Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
- Communicates effectively with guests, subordinates, superiors and other section heads.
- Manages time effectively by meeting the deadlines or completing the tasks ahead of time, identifies and solves problems in a professional manner.
How do I deliver this?
- Tell it like it is- Authentic, honest, you mean it, sincere, true.
- Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
- I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
- Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
