POSITION SUMMARY
- Follow up pricing enquires from overseas and ad-hoc project inquiry.
- To plan, direct & facilitate consolidation via SIN gateway based on situational scenarios.
- Assist in project management, business planning, service improvements & strategy development with the objective to provide progressive leadership for the workgroup, exceed service commitments & customer satisfaction, generate revenues and achieve long-term profitability.
- Support Pricing desk and Gateway arrangement.
- To assist the Load Planner to communicate, coordinate, monitor all airline space and warehouse activities.
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Set strategy at area of control, create short term & long term plans for operational needs.
- Support Air Gateway Lead assigned tasks. Formulate, implement & review contingency plans to support overall operations & individual areas of operations.
- Provide direction & support for resolution of pricing issues, establish & execute service contracts, review customers’ feedback & initiate improvement measures.
- Initiate & plan long-term service enhancement projects, evaluate short-term & long-term results; assist in new operations development & initiatives in order to ensure continuous improvements at areas of control.
- Ensures compliance with system allocation policy and process to meet sales and operational service requirements.
- Follow handling procedures established by the management.
- Monitor the operations performance on system and ensure the timeline fulfillment.
- Other duties as assigned to the position.
JOB SPECIFICATIONS
Academic:
- GCE ‘O’ Level or above.
Experience & knowledge:
- Three (3) years relevant experience.
- Experience in the freight forwarding industry is required.
- Must be computer literate and able to prepare documentation quickly and accurately.
Attribute:
- Visionary leadership, human relations and communication skills.
- Problem-solving & decision-making.
- Detail oriented.
- Good communication skills.
- Must be fluent in English and local languages.
