Job Responsibilities:
Data Entry:
Accurately input and manage data in Google Sheets. This involves updating information, maintaining records, and ensuring data integrity.
Appointment Scheduling:
Handle the scheduling and updating of appointment calendars. This includes coordinating with team members, managing schedule changes, and ensuring effective communication of any updates.
General Administrative Support:
Assist in various administrative tasks to support the team, which may include document preparation, file management, and responding to emails.
Customer Communication:
- Contact customers regarding warranty extensions and renewals.
- Address customer service inquiries promptly and professionally.
- Coordinate filter change schedules with customers and technicians.
- Serve as the primary point of contact between the company and customers for service-related queries.
- Build and maintain strong customer relationships to enhance satisfaction and loyalty.
Job Requirements:
- Proficiency in Google Suite and Microsoft Office.
- Experience in Salesforce will be an added advantage.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and prioritize in a dynamic environment.
- Previous experience in an administrative role is preferred but not required.
