Duties
Your duties as a Network/IT Engineer are described herein, but not limited to the following:-
i. Provides technical support services and training to computer users; does related work as required;
ii. Responsible for providing all areas of computer related support including installation, maintenance and troubleshooting of personal computers, peripherals and applications software;
iii. Manage local area network projects and provide training on basic computer usage and applications software to internal staffs and clients;
iv. Oversees, maintains and troubleshoots local area networks; performs preventive
maintenance in accordance with department policies;
v. Installs applications software on the networks, maintains network documentation;
vi. Creates and maintains users; directory structures, security rights and printer configurations;
vii. Discusses software applications with users to determine level of satisfaction and/or the need
to modify software;
viii. Troubleshoots technical problems; notify appropriate technology staff of software failures
and provides computer diagnostics;
ix. Maintains database of inventory of workstations and associated equipment; assists in research and purchases of hardware and software;
x. Recommends reallocation of operating staff and equipment resources to meet network requirements;
xi. Provides technical advice and assistance to users concerning data communication equipment and data transmission;
xii. Oversees electronic e-mail system;
xiii. Train administrative and clerical staff on basic computer usage and office applications software such as EXCEL, WORD, Access and Power Point;
xiv. May require to do research and evaluate new technologies and attend training sessions and seminars to further knowledge;
xv. Responsible for developing and/or maintaining the company’s website.
