- Provide technical support for operations critical hardware and software issues both for in-house and client systems.
- Configure and install new security equipment, including servers, workstations, printers, and other peripherals.
- Perform routine maintenance and updates for servers and systems, including backups, virus scans, and software updates.
- Troubleshoot and resolve network connectivity issues.
- Assist with on-the-ground operations when needed, including providing support, setup temporary IT infrastructure.
- Stay up to date with new technology trends and provide recommendations for system improvements and upgrades.
- Enable system performance monitoring to identify abnormalities proactively and develop capabilities to prevent unexpected system failures.
- Provide scheduled applications software and hardware maintenance and continuous software operational support such as system recovery, bug fixes, and feature enhancements.
- Provide training and support to users / clients on the effective use of applications.
- Document all development processes, updates, and enhancements.
- Perform other duties or tasks as assigned by immediate supervisor or HOD.
- Collaborate with Department heads / Clients to understand their requirements and translate them into functional app solutions with the help of the developer.
Requirements
- Diploma / Degree in Computer Science Information Technology, or a related field.
- Experience candidates with 1 - 3 years and Fresh Poly Graduates are welcomed
- 1-3 years of experience in IT support or related field will have an advantage
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- This position may require working outside normal business hours, including weekends and holidays, and may require on-call availability for emergency situations.
- Should you be required to work on public holidays, Off-in lieu will be arranged.
- Ability to work independently and manage multiple projects simultaneously.
