Contract Role : 6 Months - Start date 1st October
Job Title:
Project Manager OMS E-commerce – IT NA & SAPMENA
Department:
IT
Report To:
OMS E-Commerce Program Manager • IT NA SAPMENA
Job Description
Context: Digital Transformation is at the heart of the client's group strategy. Several initiatives have already been launched at the IT organization level, touching various business and technological domains such as e-commerce, eMarketing, and CRM. Furthermore, the NA (North Asia) & SAPMENA (South Asia Pacific and Middle East North Africa) regions include markets that are at the forefront of the digital and e-commerce revolutions and accelerations.
This position will be responsible for all aspects of the Order Management System (OMS) and its integration. The role involves driving and managing projects, new developments, change management, partner management, partner integration, and L-3 support. The Project Manager will ensure compliance and governance in all aspects of project management.
The role requires the individual to work closely with all teams (IT & Digital Teams, Key Business Users, Data & Analytics), E-Commerce Platform Solution Providers, and Marketplaces Teams to ensure the E-Commerce platform and fulfillment are running and delivering to their full capability as per agreement.
Key Job Accountabilities:
Project Management: Own the project implementation with regional and country business owners across the client's markets in NA & SAPMENA. Enable and drive E-Commerce projects. Work with all key stakeholders to ensure project compliance and delivery.
IT Operations: Collaborate with the Run team to ensure the support model is strong and enhanced to meet business requirements for sustainable system operations and run. Ensure risk mitigation and controls are in place.
Act as the IT liaison to lead communications with internal stakeholders and external partners.
Perform business servicing by collecting and translating business needs in the E-Commerce/OMS (Order Management System) area into system requirements.
Proactively explore opportunities to optimize processes, E-Commerce/OMS platforms, integration layers, and other bolt-on systems.
Ability to understand and manage marketplace interactions. Exposure and experience with platforms like Lazada, Shopee, TikTokShop, Kakao, Naver, etc., is an added advantage.
Understand technology platforms and integrations in detail, including platforms and systems used by the client, E-Commerce partners, and marketplaces.
Work with SAP teams, digital teams, key users, and business leads to align and manage new developments, enhancements, and system optimizations.
Identify technology and process risks and propose communication strategies and the development of “best practice” solutions. Implement mitigating controls consistent with the company strategy.
Ensure compliance and SOPs around high availability and optimized system performance.
Demonstrate a dedication to compliance through comprehensive policy, standard, and procedure development and implementation. Ensure compliance with Internal Control guidelines, system audits, and systems compliance.
Maintain a healthy balance between real-world risks and the business need for speed, agility, flexibility, and performance.
Control functional documentation and change management. Present data and relevant content (presentations) on respective subjects effectively.
Drive some O+O (Offline + Online) initiatives and use cases among retail and digital solutions for E-commerce.
Experience / Skills / Abilities Required:
3-5 years of experience working in an E-Commerce environment with exposure to E-Commerce platforms. Overall 6-10 years of experience in Tech Operations/Supply Chain in the retail or cosmetics industry, with exposure to eCommerce.
Proven experience in leading and driving projects, including turnkey projects in D2C, B2B, and Supply Chain domains.
Complete understanding and working knowledge of the Order to Cash (O2C) process, stock reconciliations, and stock valuations.
Project Management Skills: Understanding and experience with Agile Project Management Methodology.
Understanding of stock movement types and their implications with respect to valuation and system flows.
IT and Project Management certifications are an added advantage.
Understanding of E-Commerce & Marketplace platforms (any) & process flows: Shopee, Lazada, TikTokShop, etc.
Education & Qualification:
Bachelor's degree from an accredited college or university is required. A Master’s degree is preferred.
PMI Certification in Project Management is an added advantage.
Other Skills:
Absolute consumer/customer-focused attitude.
Excellent communication skills, including both verbal and written mediums.
Demonstrated project management skills and experience.
Proactive and anticipatory thinking style with the ability to understand customer needs and business priorities.
Good working attitude and strong ownership.
Proficiency in English.
Key Competencies:
Strong analytical and process improvement mindset.
Teamwork and focus on objectives.
Critical thinking and problem-solving skills.
Planning and organizing.
Strong ability to influence decision-making.
Communication skills, influencing, and leading.
Conflict management.
Adaptability and stress tolerance.
Negotiation skills.
