The Manager in Training (MIT) / Manager (MGR) will learn to manages the delivery of the customer promise through financial controls, operations, direction of team member, customer service and compliance within the scope of an assigned shift. The Manager in Training has full accountability for restaurant operations during assigned shift when restaurant management is not present.
1. Leads Shift Operations: Directs efficient and accurate preparation of products for prompt customer delivery within the established speed of service guidelines.
• Provides production direction to team member concisely (Leads People)
• Sets an example for team member by working hard to ensure swift and smooth production (Gets Results)
• Identifies and resolves bottlenecks in food preparation and customer delivery to increase speed of service (Solves Problems)
2. Leads Customer Promise Delivery:
• Makes an excellent impression on customers and team member through positive, courteous, and friendly attitude (Influences Others)
• Works quickly with team member to resolve customer complaints in a friendly and professional manner (Influences Others/Solves Problems)
• Directs team member to take pride in the details of delivering the customer promise and Brand Delivery Standards (Gets Results)
• Demonstrates flexibility to meet different team needs to ensure customer promise delivery (Can Play Many Roles)
3. Builds Team Member Talent: Supervises Team Member during shift and trains team members on each of the workstations as needed; builds basic understanding of employment law and Shake Shack employee policies and procedures
• Delegates work to team members in a way that encourages them to work together during shift to ensure the restaurant operates to Shake Shack standards (Leads People)
• Assists Restaurant Management Team in training team members on workstations and making them feel their contributions are valuable (Leads People)
• Sets challenging goals for self and team member during shift and ensures accountability (Shows Drive/Leads People)
4. Ensures Compliance: Assists the restaurant management in the compliance of government regulations/employment law, food safety, National Security, operations and shake shack policies and procedures relating to all restaurant activities across all shifts.
• Supervises team members to do what it takes to maintain the restaurant and equipment cleanliness and sanitation standards (Gets Results)
• Takes initiative to immediately report violations of safety, sanitation or security policies to restaurant management (Has Expertise/Shows Drive)
5. Assists with Profit and Loss Management: Follows cash control/security procedures and helps to maintain inventory and manage labor costs
• While leading shift, uses expertise to manage checklists, cash reporting, inventory, scheduling, etc. (Has Expertise)
• Seeks new knowledge and coaching from others to increase understanding of restaurant financial controls (Learns Quickly)
Interested candidates, please kindly send your updated CV to [email protected]
CH Talent Resources (13C6338)
R24123586
