What makes Gartner a great place to work?
Join Gartner, a globally renowned employer of choice, who has been recognized from Fortune as one of the World's Most Admired Companies, as well as a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and for Disability Inclusion by the Disability Equality Index. Our diverse teams embrace individuals from all walks of life, fostering a vibrant and inclusive environment. Together, we forge meaningful connections with colleagues, clients, and communities. With the freedom to work autonomously and the flexibility to thrive, you are able to achieve your best at Gartner.
About the role:
Our Client Success team is driven by our Client for Life Philosophy, in which we go above and beyond to deliver exceptional value to every Gartner client. As an associate, you'll dive deep into understanding their business priorities, unraveling challenges, and providing the perfect solutions. You'll drive engagement among large client teams by showcasing the power of Gartner services. You will be the driving force behind their growth and make a lasting impact.
What you will do:
- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth.
- Get exposure to all Gartner Services across different regions within ANZ, SEAK and GC.
- Opportunity to service Gartner clients in different languages where there is a business need.
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
- Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
- Collaborate with internal Gartner partners across different regions and BUs to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics.
What you will get:
- We offer a highly competitive rewards & benefits package.
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities
- Opportunity to work across all of Gartner´s Technology focused products and internal partners, as well as working with clients across different regions and functions.
What you will need:
- 3+ years relevant professional and/or internship experience
- Full proficiency in both English and Mandarin to better manage clients from South East Asia, Australia& New Zealand and Greater China
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Ability to adapt to change.
- Proactively face challenges head on and think outside of the box to solve them.
- Bachelor’s or Master’s degree preferred
