Key Responsibilities:
- Sales Management: Drive the sales of the store to meet and exceed targets. This involves strategizing sales plans, promoting products, and identifying ways to attract more customers.
- Staff Supervision and Training: Recruit, train, and manage store staff. Ensure the team is knowledgeable about products, sales techniques, and store policies. Schedule shifts and manage day-to-day staffing needs.
- Inventory Management: Oversee inventory levels, order stock, and manage supply chain processes. This includes conducting regular inventory checks, coordinating with suppliers, and handling stock deliveries.
- Customer Service: Ensure high standards of customer service are maintained. Address customer complaints and queries effectively, aiming to resolve issues promptly to maintain customer satisfaction and loyalty.
- Financial Management: Handle the financial aspects of the store, including budgeting, forecasting, and managing expenses. Oversee cash flow, daily sales reporting, and deposit procedures.
- Store Presentation and Maintenance: Ensure the store is clean, well-organized, and visually appealing at all times. This includes managing the layout of merchandise, ensuring displays are attractive, and overseeing the maintenance of the store environment.
- Marketing and Promotions: Collaborate with the marketing team to implement promotional campaigns and events. Ensure the store's marketing aligns with brand guidelines and effectively attracts customers.
- Safety and Security: Ensure compliance with health and safety regulations to provide a safe shopping environment for customers and a safe working environment for employees. Manage store security to prevent theft and loss.
- Reporting and Analysis: Prepare reports on sales performance, inventory, and other key metrics. Analyze these reports to identify trends, opportunities for improvement, and areas of concern.
Skills and Qualifications:
- Experience: Previous experience in retail management or a similar role is often required, demonstrating a track record of managing a team and achieving sales targets.
- Education: A degree in business management, retail management, or a related field is preferred.
- Skills: Strong leadership and interpersonal skills, excellent communication skills, analytical and problem-solving abilities, customer service orientation, and proficiency in retail management software.
- Personal Attributes: Adaptability, decision-making process, attention to detail, and the ability to work under pressure are crucial.
