Responsibilities:
- Greeting guests professionally and demonstrate a warm, confident and genuine first impression.
- Handles all guests’ queries or requests in a polite and efficient manner.
- Handles all movement of luggage (temporary, long term storage, lost baggage).
- Provides a high standard of service within the department and a high level of product knowledge of the hotel and the local area.
- Knows about all events and activities accruing in and out of the hotel.
- Provides door service, entrance to hotel and driveway, to ensure a smooth traffic flow.
- Complies with all Front Office systems and procedures and with all company policies.
- Organizes a prompt TAXI service and assist in airport transferring.
- Be familiar with the emergency procedure of the hotel and be able to handle any emergency according to the procedures.
- Identifies and solves problems in a professional manner.
- Maintain the designated stations in the lobby as per company standards and check every thirty minutes or when necessary.
- Ensure all related Leading Quality Assurance guidelines are met, if not exceed at all times.
- Assist Front Office in any tasks when needed.
- Exceed guests’ expectations in any task provided.
Requirements
- Diploma in Hospitality is a plus.
- Minimum of 2 years in Front Office or Concierge experience in a similar capacity preferably in a luxury hotel environment.
- Knowledgeable in the city, tours and excursions to refer the guests in various tourist destinations.
- Possess professional disposition with good communication and interpersonal skill.
See Min Huay Germain
Personal Reg No: R23112250
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423
