KEY RESPONSIBILITIES
- To be responsible for shop’s daily operations and ensure monthly sales target are achieved
- To maintain operational records which include product inventory and sales reports
- To conduct regular meetings with the retail staff to review outlet performance which includes including sales, visual merchandising, staff related issues, customer and service related issues etc.
- To liaise with Visual Merchandising Team on product display so as to maximize sales
- To research and recommend marketing strategy to the management so as to increase sales revenue
- To conduct training to staff on product knowledge and customer service skills
- To carry out regular check and ensure shop’s cleanliness and hygiene standards are maintained
- To ensure staff’s appearance and uniform standard are maintained
- To evaluate staff’s performance and resolve minor staff grievances
- In charge of monthly shop’s manpower planning/ scheduling and ensure proper allocation of manpower to manage shop’s operations
- To manage order processing, fulfilment and returns of customer orders
- To manage shop’s administration
- To provide direction and guidance to downline
- Other ad-hoc duties as and when assigned by the management
