The Job:
- Manage the standard operating procedures (SOPs) for feedback management and service recovery
- Apply the guidelines on service delivery at the libraries
- Develop templates to ensure consistency of service
- Provide effective and timely follow-up on enquiries received
- Create training materials/courseware for library colleagues
Work hours
Mondays to Thursdays : 8.30 am to 5.45 pm
Friday : 8.30 am to 5.15 pm
There will be after-office-hours (AOH) duties to be undertaken as follows:
Weekdays : 2.45pm – 9.45pm (est once a week)
Saturdays : 8.15am – 5.15pm (est once a month)
Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.
JANE LUI JIE'EN
CEI: R1104482
Company Reg. No. 199601303W || EA Licence No. 99C4599
