The Operations Manager for setting up the new Remittance AdviceOperation office and will oversee the day-to-day operations of the remittance business, ensuring efficient processing of transactions, compliance with regulatory requirements, and providing superior customer service. This role requires a strong understanding of remittance services, excellent leadership skills, and the ability to drive operational excellence in a fast-paced environment.
Key Responsibilities:
Operational Management:
- Manage daily operations related to remittance services, including transaction processing, settlement, and reconciliation.
- Ensure all remittance transactions are processed accurately and within the stipulated timelines.
- Develop and implement operational procedures and policies to enhance efficiency and accuracy.
- Monitor transaction volumes and manage workload distribution among team members.
Compliance and Risk Management:
- Ensure compliance with all regulatory requirements related to remittance services, including AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
- Liaise with the compliance team to conduct regular audits and ensure adherence to policies.
- Identify potential risks and implement mitigation strategies.
Customer Service:
- Oversee customer service operations to ensure high levels of customer satisfaction.
- Handle escalations and resolve complex customer issues related to remittance transactions.
- Collaborate with customer service teams to improve service quality and reduce transaction errors.
Team Leadership:
- Lead and mentor the operations team, providing guidance and support to achieve operational goals.
- Conduct regular performance evaluations and provide feedback to team members.
- Organize training programs to keep the team updated on new regulations, technologies, and operational best practices.
Process Improvement:
- Identify areas for process improvement and lead initiatives to enhance operational efficiency.
- Implement automation tools and technologies to streamline remittance operations.
- Work closely with IT and product teams to develop and integrate new features into the remittance platform.
Reporting and Analytics:
- Prepare and present regular reports on operational performance, transaction volumes, and compliance status.
- Analyze operational data to identify trends, issues, and opportunities for improvement.
- Provide insights and recommendations to senior management for strategic decision-making.
Qualifications:
- Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field
- Minimum of 5-7 years of experience in operations management within the financial services industry, specifically in remittance services.
- Strong knowledge of remittance processes, regulations, and industry best practices.
- Challenge to set up the new branches and operating SOP.
- Proven experience in managing teams and driving operational excellence.
- Excellent problem-solving and decision-making skills.
- Strong communication and interpersonal skills.
- Proficiency in using operations management software and tools.
Preferred Skills:
- Experience with international remittance services.
- Knowledge of fintech platforms and digital payment systems.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Familiarity with AML and KYC regulations in different jurisdictions.
Working Conditions:
- Full-time position, may require occasional travel.
- Ability to work under pressure and meet tight deadlines.
- Newly set up Entities – pro-active and Set up the SOP and Capex requirements
