Job Description:
- Perform monitoring activities using tools provided as well as reviews of transactions flagged out.
- Ensure that all tasks are completed/submitted in accordance to Standard Operating Procedures within the agreed timelines/SLA.
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with client.
- Handle ad hoc duties as required.
Requirements:
- Minimum 1 year of experience working in an administrative role.
- Minimum education level: N levels subject to working experience.
- Fast learner and good team player.
- Demonstrates good communication skills and comfortable to work in a fast-paced environment.
- Business Model Strategy (P1 - Beginner)
- Business Process Analysis Tools (P1 - Beginner)
- Requirements Analysis (P1 - Beginner)
- Work timings: 9am-6pm, 44 hours per week, able to work rotating shift hours including weekends and public holidays
