Key Job Accountabilities:
- Own the project implementation with regional and country business owner across client’s markets in NA & SAPMENA.
- Enable and drive E-Commerce Project.
- Collaborate with Run team to ensure support model is strong and enhanced to meet the business requirement for sustainable system operations and run.
- Act as the IT liaison to lead communications with internal stakeholders and external partners.
- Perform business servicing by collecting and translating business needs in E-Commerce/OMS (Order Management System) area into system requirements.
- Proactively explore opportunities to optimize, processes and E-Commerce/OMS platforms, integration layers, and other bolt on systems.
- Ability to understand & manage marketplace interactions.
- Exposure and experience to platforms like Lazada, Shopee and TikTokShop, Kakao, Naver...etc is an added advantage.
- Understand technology platforms and integrations in detail. Platforms and systems used in at client side, E-Commerce Partner and Market Places.
- Work with SAP teams, digital teams and key users, business leads, to align and manage new developments, enhancements & systems optimization.
- Identification of technology risks, process risk (any risk). Propose communication and development of “best practice” solutions, and implementation of mitigating controls consistent with company strategy.
- Ensure compliance & SOP around High Availability, and optimized system performance.
- Dedication to compliance as reflected in comprehensive policy, standard, and procedure development and implementation.
- Ensure Compliance as per Internal Control guidelines. System Audits and Systems Compliance.
- Ensure a healthy balance between real World risks and the business need for speed, agility, flexibility & performance.
- Functional documentation and Change Management to be well controlled.
- Ability to present data, relevant content (presentations) on respective subject.
- Drive some O+O (Offline + Online) initiatives and uses cases among retail & digital solution for E-commerce.
Requirements:
- 3-5 years of experience working in E-Commerce environment and exposure to E-Commerce platforms.
- Overall 6-10 years’ experience in Tech Operations/Supply Chan experience in Retail or Cosmetics industry with exposure on eCommerce.
- Proven experience in leading and driving projects.
- Turnkey projects in D2C, B2B, Supply Chain domain.
- Complete understanding & working knowledge of Order to Cash (O2C) process. Stock reconciliations, Stock valuations.
- Understanding and experience of Agile Project Management Methodology.
- Understanding of Stock Movement Types and its implications w.r.t valuation and systems flows.
- IT, Project management certifications are an added advantage.
- Understanding of ecommerce & Marketplace platforms (any) & process flows: Shopee, Lazada, TikTokShop etc.
- Bachelor's degree from an accredited college or university is required.
- PMI Certification on Project Management an added advantage.
- Have an absolute Consumer / Customer focused attitude.
Sumit Sambhi
EA License No. – 23C2060
EA Registration No. - R1330510
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