Responsibilities:
- Deep dive and map out the as-is CRM landscape along with its various frontend/downstream integrated systems for each market utilizing CRM in SAPMENA zone today.
- Leveraging the already-implemented SPACE system in North Asia zone, design and build a similar CRM system for SAPMENA markets with the spirit of standardization, simplification, and scalability.
- Rollout SPACE across all markets and brands currently on CPRV in the zone today, so as to decommission the older CRM system, through the usual software development lifecycle approach.
- Discovery and design phases of the project to support the program manager in doing the following:
- Document as-is functionalities and integration landscape of current CRM system in SAPMENA
- Work with internal stakeholders to gather business requirements of SPACE, defining the functional specification and business requirement of the to-be model
- Work with solutions architect to translate functional specification and business requirements into user stories in the product backlog, ensuring there are clearly defined acceptance criteria signed off by business stakeholders.
Requirements:
- 4 -7 years of experience in digital transformation projects, having held roles such as BA or PM.
- Has experience with projects involving system implementation, multiple systems' integration, and complex data migration.
- Experience gathering business requirements, mapping out as-is model and defining target operating models.
- Has experience leading the entire or a specific phase of the SDLC, preferably the Discovery (planning / analysis), Design, Development phase of SDLC.
- Experience managing and driving discussions with both Business & IT stakeholders.
- ITIL certification.
- ServiceNow experience.
- Proven project management experience (PMI methodologies). PMP qualification.
- Knowledge of Retail business and IT processes.
Sumit Sambhi
EA License No. – 23C2060
EA Registration No. - R1330510
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