The main responsibilities and tasks of this position are listed as, but not limited to the following:
- Review daily invoices from the Front Office and clear all adjusting entries with the Income Auditor.
- Assist in the extension of credit to hotel guests, patrons, and customers including corporate clients and tour agencies.
- Provide monthly report on ageing analysis of Accounts Receivable and on problematic accounts with collection status and recommendation.
- Submit list of bad and doubtful debts for review and approval for write-off in accordance to established policy.
- Maintain records and history of all credit work.
- Work with credit card companies regarding procedures, credit limit and cancellation bulletins.
- Work closely with Sales and Marketing, Front Office, and other operation departments, offering advice and assistance on all matters relating to credit control. Assist Sales and Marketing in negotiations with prospective clients on security and amount of credit to be granted.
- Investigate credit references.
- Review daily the in-house guest high balance report and to bring to the attention of the division heads in operations committee, where there are significant issues.
- Send appropriate letter-of-reminder to debtors in accordance with policy.
- Take appropriate action against defaulting debtors and recommend such cases to the Credit Control Committee for the next course of action, including the suspension of accounts and legal action.
- Investigate dispute charges and correspond with clients. Where necessary, lodge claims with the Small Claims Tribunal on a case-by-case basis.
- Assist to liaise with company’s solicitors with regards to matters concerning debt recovery from errant debtors through legal means.
- Verify all credit or debit notes which relate to the city ledger accounts.
- Liaise with internal and external auditors pertaining to procedures, policies, and records of Credit Control and Accounts Receivable
- Process and monitor one-time credit and late charges accounts for Superior’s approval and follow-up.
- Collect cheques daily and correctly update accounts in the AR Computer System. Ensure that all collection receipts are handed over to the General Cashier for bank-in purposes daily.
- Ensure AR aging accounts do not exceed 90 days and report all accounts aged above 90 days with sufficient details on collection efforts to Superior.
- Ensure payment from debtors is properly updated regularly. This includes all collections for the day, Credit Card receipts and Accounts Payable (Suppliers)
- Reconcile all Credit card transactions vs receipts from bank statement.
- Review and verify the Group Billing Form daily according to SOP.
- Monitor all contra of city ledger with TA Commission properly.
- Monitor all contra deal transactions against their contracts and ensure proper statements are sent to contra-deal parties.
- Review Guest Balance Report / PM Report and Adyen platform for credit card transactions
- To perform any other duties assigned by the Management.
