Duties & Responsibilities:
- Serve as the main point of contact for VIP guests and ensure that other departments are fully briefed on VIP Guest requirements and movement.
- Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
- Manage concierge desk with enquiries and luggage assistance when required.
- Work closely with Housekeeping, Engineering and Culinary on rooms inspection and arrangement of guest amenities.
- Welcome Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
- Maintain sufficient inventory level of Guest amenities.
- Demonstrate a knowledge of external locations, attractions, and landmarks in the vicinity.
- Project a professional image and manner with an emphasis on hospitality and Guest service.
- Solicit and provide feedback to the Guest Services Manager on guest comments.
- Comply with Hotel security, fire regulations and all health and safety legislation.
- Manage VIP Group, Aircrew arrival and departure and other lobby duties.
- Undertake tasks as instructed by the Manager on duty.
Requirements:
- Minimum Diploma in Hospitality.
- Minimum 2 years’ experience in a similar role, preferably in hotel industry.
- Strong presentation, communication and interpersonal skills
- Ability to develop strong, productive, professional relationships with internal and external guests.
- Able to work independently and is empowered to provide prompt follow-up.
- Able to perform shift work including weekends and Public Holiday.
