What you will do:
As Digital Solution Engineer/ Architect, you will be taking lead on application of digital software to our customer requirements and supporting digital sales specialists to sell the deals with include:
Client Engagement:
- Engage with prospective and existing clients to understand their business objectives, challenges, and technical requirements.
- Conduct discovery sessions to gather detailed information on customer needs, pain points, and success criteria.
- Develop and manage customer technical relationships, identify and expand digital opportunities.
Solution Design & Architecture:
- Develop customized digital solutions that align with client requirements, leveraging Johnson Controls’ digital OpenBlue portfolio, including IoT, AI, and data analytics platforms.
- Create and present high-level architectural solutions that address client needs, ensuring scalability, flexibility and efficiency.
Technical Support to Sales:
- Qualify opportunities in terms of customer technical requirements and contribute to the Go/No-Go recommendations.
- Collaborate closely with the sales team to provide technical expertise throughout the sales cycle.
- Assist in the preparation of proposals, RFP responses, and presentations, ensuring they are technically accurate and compelling.
- Act as a technical advisor and thought leader to clients during meetings, workshops, and demonstrations.
Internal & External Digital Advocate:
- Enable the branch eco-system on technical aspect of the OpenBlue Solutions.
- Identify & train external partners to expand JCI digital solution business market reach
Product Demonstrations
- Deliver compelling product demonstrations that highlight the value and capabilities of Johnson Controls’ digital solutions.
- Tailor demonstrations to specific client needs, showcasing how our solutions can address their unique challenges.
Solution Validation & Product Roadmap:
- Work with internal product teams to validate and optimize solutions for client-specific implementations.
- Provide feedback to product development teams on client requirements and market trends to inform future product enhancements.
Post Sales Activities:
- Support delivery readiness and gathering required documents including Scoping documents, IT approval, technical support during implementation
- Support Customer Kick-off meetings.
Documentation & Training:
- Develop and maintain technical documentation including solution architectures, integration plans, and client-specific configurations.
- Provide training to sales teams and partners on new digital solutions and architectural best practices.
Industry Knowledge & Trends:
- Stay informed about the latest trends in digital solutions, smart building technologies, and industry-specific regulations.
- Share insights and best practices with clients and internal teams to drive innovation and competitive advantage.
How you will do it:
Technical Skills:
- Strong understanding of digital solutions including IoT platforms, AI, data analytics, cloud computing, OT Cyber security and smart building technologies.
- Good understanding of building protocols like BACnet, Modbus, OPC, MQTT and other BAS protocols
- Proficiency in architectural frameworks, integration methodologies, and solution design best practices.
- Experience with relevant software and SaaS application in built or industrial environment.
Soft Skills:
- Commercial acumen
- Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work collaboratively in a cross-functional team environment
What we look for:
- Bachelor’s degree in computer science, Engineering, Information Technology, electronics, instrumentation, communication or a related field. A master’s degree is a plus
- Relevant certifications in cloud architecture, IoT, networking, cyber security or other digital technologies are a plus
- At least 7-13 years of experience in built or industrial environment.
- Minimum of 5 years of experience in a solution architect or presales role, preferably within the digital solutions, IoT, or smart building technology sectors.
- Minimum 3 years of experience in designing or delivering energy efficiency, workplace optimization, Asset Management, Facility management, HVAC optimization or digitization SaaS application in built or industrial environment.
- Proven track record of successfully designing and presenting technical solutions that meet client needs and drive business outcomes.
- Proficiency in APAC local language, Chinese is a plus as this position will require to liase with Chinese speaking customers.
What we offer:
- Competitive salary in a MNC environment
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
