We are seeking motivated and experienced Duty Manager to join our team!
In this dynamic role, you will be the face of our hotel during your shift, ensuring smooth operations and exceptional guest service.
Responsibilities:
Operations
- Monitor and ensure the facility’s cleanliness, safety, and overall condition.
- Ensure compliance with all operational policies and procedures.
- Coordinate with various departments to ensure smooth operations.
Leadership
- Review work processes for possible improvements and efficiency
- Oversee daily operations and staff during assigned shifts.
- Provide leadership and guidance to team members.
- Conduct shift briefings to ensure all employees are informed of important information and updates.
Financial
- Ensure no leakage of Revenue information
- To plan and execute day rate strategies and maximize Total Revenue for the day.
Administration
- Maintain accurate records of incidents, customer feedback, and daily operations.
- Prepare shift reports and communicate any important information to incoming Duty Managers or senior management.
- Ensure compliance with health and safety regulations and policies.
Emergency Handling
- Act as the primary point of contact during emergencies and ensure appropriate actions are taken.
- Handle incidents such as medical emergencies, evacuations, or any other urgent situations.
- Ensure proper documentation and reporting of incidents.
Guest Services
- Address and resolve customer complaints and issues promptly and efficiently.
- Ensure a high level of customer satisfaction by monitoring service quality and customer interactions.
- Handle special requests and accommodations for customers.
Qualifications:
- Minimum 2-3 years of experience in a hotel front office environment, preferably in a similar role.
- Strong leadership skills with the ability to motivate and delegate tasks effectively.
- Excellent problem-solving and decision-making abilities, with a focus on guest satisfaction.
- Impeccable communication and interpersonal skills, with the ability to build rapport with guests and staff.
- Proficiency in hospitality management software (Opera Cloud) is a plus.
- A flexible and positive attitude, with the ability to thrive in a fast-paced environment.
