Job Summary
Strategy
• Support and provide inputs to the Manager , Digital, Payments and Money Mules Risk Management to shape risk mitigation strategy and establish the sustainable approach & infrastructure to manage money mule risks for the country, across channels and products within the Retail Clients segment.
• Support implementation of money mule risk strategy, with the ‘best in class’s tools, analytical solutions & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.
Business
• Support effective money mule risk management strategies, implementation of Money mule investigations playbook and framework.
• Support a proactive, independent, balanced and a risk awareness culture within the organisation.
Processes
• Perform analysis on highlighted alerts on money mules and investigate cases.
• Work closely with the hubs and group money mule risk management teams on the end-to-end processes work seamlessly, efficiently and effectively.
• Build and manage sustainable and accurate country-level fraud MIS and analytics
• Support effective and robust money mule preventive and detective controls through the use of data analysis
• Support oversight including rule management and performance activities on bank’s system.
• Act quickly and decisively for Money mules investigation and correction, including response, investigation, recovery.
• Involve in Anti-Scam Centre (ASC) co-location related activities, including working with law enforcement agencies and other member banks to trace funds and effectively save funds for fraud & scam victims.
• Manage prevention and detection activities, including client and staff continuous fraud education, training and awareness.
Skills and Experience
Risk Management
• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Develop a collaborative relationship with regulators, peer banks and internal and external forums to help detect and mitigate money mule risk.
• Ensure all policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Ensure various fraud and money mule risks are being actively prevented and detected in a timely manner on an end-to-end basis
Governance
• Provide oversight on offshore process execution and intra group arrangements supporting Singapore processes. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines.
• Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees’ forms part of the culture
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Key stakeholders
- Digital, Payments and Money Mule risk management head
- Country Fraud Risk Management Head.
- COO
- Country Business Heads and Product Head, WRB or delegates
- Region/Group teams
- In country governance forums (or other forums, as may be applicable)
- Country FCC teams
- Relevant members of Risk Operations management team
- Operations, L&C and Customer Experience Management unit
External stakeholders
- Auditors and Regulators
- Associations (ABS, other industry groups ) and peer Banks
- Law Enforcement agencies
- Suppliers, vendors and consultants
Our Ideal Candidate
- 2+ years of overall work experience with exposure in banking fraud risk management and fraud operations would be beneficial
- Experience in data analysis and presentation
- Strong communication skills, both written and oral
Role Specific Technical Competencies
- Market Knowledge: – Awareness and understanding of the wider Fraud management aspects and market environment in which Standard Chartered Bank operates.
- Business Strategy and Model: – Awareness and understanding of business and that of peers in the industry
- Risk Management and Control: – The ability to identify, assess, monitor, control and mitigate risks to Standard Chartered Bank
- Governance, Oversight and Controls: – Strong leadership capabilities and management skills, with the ability to deliver effective controls within Fraud Risk Operations through both directly-managed and virtual team
- Regulatory Framework and Requirements: – Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Team Head, Fraud Risk Operations & Analytics.
- Non-technical skills: - Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
