About the Company
Our client is a well established MNC in the APAC region and are known to be major producers of printers, photocopiers and optical devices.
Responsibilities
- Primary escalation points for the client on account service delivery issues
- Manage a small team of junior staff to meet clients’ SLAs and KPIs whenever necessary
- Establish SOPs and drive processes compliance
- Manage clients’ expectations and build relationships thru regular and scheduled engagements to share monthly progress reports and achievements.
- Responsible for timely, accurate data reporting and client billing for both internal and external parties
- Initiate and drive incident closure with preventive and reactive actions to recover client confidence.
- Handle small project changes such as moving, adding, changing, and deleting assets.
- Ensure you do not discriminate against, harass, or bully co-workers, prospective co-workers, subcontractors, visitors, clients, or customers and ensure you treat people with fairness and respect in the performance of your duties.
- Ensure all company policies, including Business Management System and Security policies and procedures are adhered.
- Ensure Work Health and Safety policies and procedures are adhered.
- Ensure that you, and employees within your area of responsibility, take care at all times to work in a safe manner and report workplace hazards.
Requirements
- Minimum Diploma holder. Non-Diploma holders with 1 year of experience in service delivery management will be considered
- Basic understanding of the Business Process Outsourcing in the market, solutions Grid technologies
- Proficient in Microsoft Office applications
- Good understanding of processes and requirements with the ability to identify areas of improvement
- Good Organization skills
- Good time management ability to meet agreed client and internal timelines
- Excellent interpersonal and communication skills
- Ability to work in a team environment
If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.
Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.
Morgan McKinley Talent Solutions
Morgan McKinley Pte Ltd EA Licence No: 11C5502
EAP Registration No: R2196712
EAP Name: Chew Kai-Xinn
