The role holder is responsible leading the Admissions team in the campus and prospecting, nurturing and closing prospective leads, and onboarding new students.
Leadership-
Leads the prospecting, nurturing and closing process in the Admissions team
Supervises, develops and provides guidance to the Business Development Managers, Admissions Executive and Customer Relations Officers/ Parent Liaison Officers
Financial-
Manages operations to hit performance metrics for the Admissions team in the campus
Functional-
Works closely with the Admissions Head to understand monthly targets, tracks the monthly targets for the team, and works towards the achievement of these targets
Collaborates with the Marketing and Academics teams to develop strategies to increase enrolment numbers
Develops parent engagement strategies to quickly and effectively build relationships with prospective parents
Assists in the planning and organising of various programmes and activities in the campus, such as Open House, parent-teacher events, orientation, etc.
Able to understand the key pain points and drivers of prospective parents, and align the school’s offerings to their needs
Monitors the offline and online channels for leads and follows up with prospective parents (e.g. one-to-one counselling for offline channels, quick response to emails and web queries for online channels or tele conversations, etc.)
Reviews the effectiveness of the various channels and shares feedback with the Admissions Head
Acts at the first point of contact, guides new parents through the Admissions process (e.g. documents, scholarships, admissions fees, etc.), the transition to the MyGIIS tool for future communications, and conducts onboarding for new students
Keeps abreast of competitor offerings
Interaction-
Conducts presentations during Admission events, such as the Open House, and addresses enquires from parents
Maintain networks and relationships with internal and external partners at the working level to keep abreast of the current industry climate and macroeconomic trends
People Focus-
Collaborates proactively with Human Resource to continuously increase competency within the campus admissions team to meet future organisations needs through the development and recruitment of talent
Assist the recruitment, selection, orientation, and training of employees in the campus admissions team
Requirements:
● Excellent verbal and written communication skills.
● Ability to analyze data and generate reports.
● Strong problem-solving skills and a proactive approach to addressing issues.
● Friendly and approachable with a positive attitude.
● Patient and empathetic, with strong listening skills.
● Detail-oriented and highly organized.
● Flexible and adaptable to changing needs and environments.
● Strong commitment to providing high-quality customer service and contributing to the school’s success.
Working Days: 5.5 days per week
Location: Onsite
· 21 days Annual Leaves per year
· 5 days Emergency leaves per year
· Child Subsidy Scheme: Employee discount – tuition & transport fee for kids studying in GIIS or any of its entities (based on school policy)
· Transport Facility provided across Singapore
