5+ years of experience in Genesys with Bachelor Degree.
Good understanding with Genesys SIP solution and its integration with SBCs and Media devices/ Gateways, able to troubleshoot with knowledge of SIP signalling /Tlib and Media related RTP issues.
Good hands on with end-to-end SIP cluster architecture and its configuration gateway LRGs, FQDN setup and troubleshooting.
Good understanding and troubleshooting with GMS outbound setup.
Good Knowledge with ORS routing setup with SIP cluster platform, able to troubleshoot with routing related issues.
Good knowledge on Linux/unix, GVP 8.x setup and its components and troubleshooting with MCPs/RMs
Good to have:
Understanding with Genesys Reporting solution (ICON, GIM) and SQL database.
Understanding with Infra activities on data centre level, Hypervisors on Linux platform and shell script.
Understanding with Pure Genesys cloud and multicloud CX
Hands on knowledge with Rest API
