Pioneer
1 Year Contract
8.30am - 5.45pm (Mon - Thur); 8.30am - 5.15pm (Fri)
Job Scope
- Manage the standard operating procedures (SOPs) for feedback management and service recovery.
- Apply the guidelines on service delivery at the libraries.
- Develop templates to ensure consistency of service.
- Provide effective and timely follow-up on enquiries received.
- Create training materials/courseware for library colleagues.
- Train and guide Library Executives in managing challenging situations.
- Identify and investigate potential issues at service touch points and intervene to perform service recovery with stakeholder(s), if applicable, to propose solution(s) to address the issues.
- Assist with investigations and mitigate the situation by providing favourable solution(s).
- Other ad hoc duties assigned
Requirements
- There will be after-office-hours duties once a week on weekdays and once a month on Saturdays (as rostered)
- Minimum 1-2 years of relevant work experience as a Librarian or related roles
Interested applicants please send your resumes to [email protected]
Jessica Nguyen Huynh Thanh Truc
Recruiter (R23113787)
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
