Responsibilities:
· Responsible for managing a portfolio of Equity & Foreign Exchange Prime Brokerage (EQPB/FXPB) clients & be the main point of contact for the clients on all operational matters and act as client advocate within to ensure clients’ needs are met.
· Primary role is to provide operations and client service support to ensure client's queries are handled in an appropriate and timely manner.
· For FXPB, role will include managing the trade lifecycle events from trade capture, exception processing, credit approval, trade matching and reconciliation of positions into downstream systems.
· Candidate will be required to coordinate and liaise with internal teams in APAC, EMEA and US to provide coverage and support for global clients.
· Partnership with Prime Brokerage Account Management/Sales to provide analysis and broker reviews on regular basis.
· Provide clients with in-person demonstrations of client interface systems.
· Provide new product/market support to clients.
· Identify and streamline operational tasks and ensure high level of Straight-Through-Processing (STP).
· Produce client and management reporting metrics.
Skills and Experience
· Client facing experience and ability to conduct discussions with Clients in a confident manner.
· Strong communications skills and ability to manage other teams to ensure resolution of queries.
· Self-motivated and able to work independently. Candidate will be able to prioritize and know when to escalate.
· Excellent time management skills: Able to prioritize and handle high volume and time sensitive client queries.
· Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
· Demonstrate a high level of commitment and professional work ethic.
· Understanding of Markets Operations Trade lifecycle with ideally a focus on FX, Settlements & Corp Actions.
· Strong Microsoft Office skills (PowerPoint/Excel/VBA) would be preferred.
Ikas International (Asia) Pte Ltd
“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd
EA Licence No: 16S8086 | EA Registration No. R1988468
We regret to inform you that only shortlisted candidates will be notified /contacted.
