Roles & Responsibilities
To be responsible for shop’s daily operations and ensure monthly sales target are achieved
To maintain operational records which include product inventory and sales reports
To conduct regular meetings with the retail staff to review outlet performance which includes including sales, visual merchandising, staff related issues, customer and service related issues etc.
To research and recommend marketing strategy to the management so as to increase sales revenue
To conduct training to staff on product knowledge and customer service skills
To carry out regular check and ensure shop’s cleanliness and hygiene standards are maintained
To ensure staff’s appearance and uniform standard are maintained
To evaluate staff’s performance and resolve minor staff grievances
In charge of monthly shop’s manpower planning/ scheduling and ensure proper allocation of manpower to manage shop’s operations
To manage order processing, fulfilment and returns of customer orders
To manage shop’s administration
To provide direction and guidance to downline
