- Bachelor's degree in Information Systems, Computer Science or related technical discipline or equivalent work experience
- ITIL v 4.0 Foundation highly preferred; advanced ITIL certification a plus
- Familiarity with ITSM tools (e.g ServiceNow) and technologies
- Strong hands-on IT knowledge and technical acumen.
- Proven experience in IT service delivery management (global support) and incident management
- Overall IT experience with a significant experience in Application support and / or IT service delivery management in a global environment.
- Experience to work in a global – matrixed organisation
- Experience to work in a global – always on organisation, where out of business hours working will be a requirement of the role
- Demonstrated experience in IT and application service management working with diverse business groups and Global IT Leadership
- Demonstrated experience within a post-project application environment, including stabilization, production support and other sustaining activities
- A demonstrated balance of tactical, operational success and strategic thinking within an IT application landscape
- Very good technical understanding of IT and the different layers (OSI model) in an application stack.
- Strong analytical/problem-solving ability
- Strong skills of influencing and negotiation
- Proficiency in AWS/Azure/Google cloud technology
- A can-do and make-it-happen work attitude
- Travel outside home location may be required.
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