Responsibilities and Duties:
1. Administrative Support:
- Serve as receptionist and give information to patients, visitors and other health care team members.
- Assist in patient admission, transfer and discharge process by preparing files and necessary documents.
- Order meals for staff.
- Book ambulance for elective cases such as for discharge, external follow-up appointments.
- Distribute and collect feedback forms from patients and relatives.
- Retrieve medical records from Medical Record Office.
- Record and type the ward meeting minutes.
- Prepare and keep current logs, files and schedules pertaining to the operations of the ward.
- Maintain appropriate patient data e.g. admission, discharge and transfer information.
- Perform periodic data entry of patient’s discharges.
- Billing of patients’ procedure charges in the ward.
2. Despatch functions
- Despatch of discharge documents e.g. discharge summary forms, charge forms to Finance Division.
- Despatch of specimens to the collection point.
- File discharge notes and despatch to Medical Record office.
3. Inventory
- Update quality of specified equipment on a regular basis. Report any discrepancy to staff in charge.
- Participate in linen inventory count by Support Service Department on a 6 monthly basis.
- Assist to order and maintain stock and consumable inventory weekly.
- Check and order laboratory specimen containers and top up regularly.
- Order and maintain necessary stationery supplies for the wards.
- Maintain patient care forms and replace updated copies as and when necessary.
4. Patient Care Support
- Make appointment for internal and external services e.g. Dietician, Podiatrist, MDRP, Psychogeratric etc.
- Co-ordinate with staff nurse and family, regarding patient’s upcoming TCUs, transport arrangement and payment.
- Co-ordinate with staff nurse regarding changes in TCUs, new TCU (referrals), diagnostic procedure etc.
- Co-ordinate with staff nurse and Medical Social Worker regarding special requirements e.g. volunteers.
- Assist doctors with simple/standard referral letters/forms e.g. Ortho, HNF external services.
Job Requirements:
• Diploma in any Business-related discipline.
• Minimum 1-2 years of relevant experience especially in healthcare sector.
• Able to manage high-volume activities and handle data confidentiality.
• Able to work under tight timeline and respond to changing priorities.
• IT savvy and comfortable with the use of multiple clinical systems.
• Organised, meticulous and proactive.
• A team player with good interpersonal skills
