Workplace Manager
Work Dynamics - Integrated Facilities Management
Duties & responsibilities
Transforming to the Workplace Team of the future
- Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors
- Adopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications
- Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile
Facilities Operations
- Manage & oversee site services (Soft & Hard) as part of the scope delivered
- Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.
- Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.
- Review operational SOP’s & propose / make changes as part f continuous improvement
- Manage minor projects / Churn in the office
- Able to liaise with any local / government agencies as part of operations
- Able to liaise with Landlord on lease management and contractual services delivered
Human Experience
- Deliver the account’s Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site
- Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
- Ensure the account’s HX program initiatives are measurable and tangible to the workplace
- Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I
Client Engagement
- Create a fun and impactful client engagement strategy
- Engage with all guests, employees, and key stakeholders
- Imbed in the FM team a culture of empowerment, engagement, and fulfilment
- Work with relevant parties on space management through data analytics
- Develop client support/feedback initiatives e.g. FAQ
- Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
- Ensure effective communications and reporting to clients on operation matters and Workplace Experience
- Evaluate service response time and analyse occupants’ service request trends and suggestions
- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user
Communication
- Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
- Liaise with JLL team and client on soft service delivery
- Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.
- Create, manage JLL profile within the client account
- Adopt innovative communication strategies
- Champion monthly meetings with stakeholders to enhance relationships
Team Management
- Team player, motivational leader, work across business unit to establish a collaborative environment.
- Identify area of development for his /her staff
- Drive the site team to meet all key performance indicators as set out in the Account plan & SLA.
- Actively encourage an environment that drive teamwork, co-operation & performance excellence
- Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
- Ensure the team is well trained on all facilities policies, procedures, and systems
Reporting
- Ensure the monthly performance report is generated to meet SLA standards.
- Review monthly financial reports including the preparation of accruals and variance analysis
Candidate Specification
Experience
- A Bachelors in related field and work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level.
- Excellent time management and communication skills.
- Sales skills and ability to build productive business relationships
- Ability to manage multiple projects independently
- Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory
- One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.
- MS Office proficiency
Task Skills
- Hospitality management
- Project management
- Planning and organizing
- Customer relationship management
Personal Skills
- Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
- Confident, friendly & engaging
- Strong drive and persistence to achieve results
- Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
