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Jobs in Singapore   »   Jobs in Singapore   »   Executive, VIP Reservations (Call Centre)
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Executive, VIP Reservations (Call Centre)

Resorts World At Sentosa Pte. Ltd.

Resorts World At Sentosa Pte. Ltd. company logo

Responsibilities

  • Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
  • Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
  • Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
  • Handle and resolve guests' feedback in a professional manner


Requirement

  • Meet Gaming Regulatory Authority’s statutory requirement of minimum 21 years of age
  • Diploma with proficiency in Microsoft Office applications
  • Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
  • Must be able to work rotating shifts, including weekends and public holidays
  • Candidate is expected to handle English and Mandarin speaking guests

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