Responsibilities
- Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
- Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
- Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
- Handle and resolve guests' feedback in a professional manner
Requirement
- Meet Gaming Regulatory Authority’s statutory requirement of minimum 21 years of age
- Diploma with proficiency in Microsoft Office applications
- Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
- Must be able to work rotating shifts, including weekends and public holidays
- Candidate is expected to handle English and Mandarin speaking guests