Scope of Work
Document as-is functionalities and integration landscape of current CRM system in SAPMENA
· Work with internal stakeholders to gather business requirements of SPACE, defining the functional specification and business requirement of the to-be model
o Internal Stakeholders consist of overall SPACE Program Manager, Technical Architects, Product Owners, Integration Managers, Business Analysts, Business stakeholders etc. both at local and Zone/Regional level.
Required Skills
o 4 -7 years of experience in digital transformation projects, having held roles such as BA or PM.
o Has experience with projects involving system implementation, multiple systems' integration, and complex data migration.
o Experience gathering business requirements, mapping out as-is model and defining target operating models.
o Has experience leading the entire or a specific phase of the SDLC, preferably the Discovery (planning / analysis), Design, Development phase of SDLC.
o Experience managing and driving discussions with both Business & IT stakeholders. Excellent verbal and written communication skills to understand requirements/ issues and bring relevant stakeholders into discussions to drive solution.
· Good to have qualities:
o ITIL certification.
o ServiceNow experience
o Proven project management experience (PMI methodologies). PMP qualification
