We are looking for a team player who is passionate about servicing and one that can assist to resolve case issues.
- Respond promptly to inquiries and concerns via phone, emails, or chat
- Resolve customer issues and complaints effectively and efficiently
- Manage high volumes of inbound and outbound calls/messages
- Maintain accurate records of customer interactions and transactions
- Provide up-to-date service information
- Escalate issues to the appropriate department/manager/colleague as needed
- Collaborate with other department/manager/colleague to resolve issues and concerns
- Maintain a positive and professional attitude at all times
- Continuously improve your knowledge of products and services
- Meet or exceed performance targets, such as call/message volume and resolution time
- Adapt to new technologies and processes as they are implemented
- Participate in training and development programs to improve customer service skills and knowledge
- Contribute to team goals and initiatives to improve customer satisfaction and retention
- Able to handle and manage difficult calls/clients
- High level of diplomacy required
Requirements:
· Excellent verbal communication skills
· Telephone skills
· Friendly and pleasant manner
· Data entry skills
· Typing and word processing skills
· Meticulous and detailed
· Documentation skills
· Active listening skills
· Attention to detail
· Problem solving skills
· Only Singaporeans & PRs may apply
· Min GCE ‘O’ Level
