NOC Engineer

Education / Experience:

•  Diploma / Degree in IT / Computer Engineering or equivalent
•  3 years of experience in IT Support & Monitoring

Job Description:

1.  Continuously monitor network systems and other infrastructure components for performance, availability and security
2.  Detect and identify network issues, system issues or anomalies and respond promptly to resolve or escalate as needed.
3.  Assist to diagnose and troubleshoot incidents, working to identify root causes and minimize disruptions.
4.  Respond to system alerts and notifications, prioritize incidents, and take appropriate actions to mitigate incidents
5.  Maintain detailed records of actions taken during the resolution process.
6.  Collaborate with team members, support engineers and 3rd party vendors to coordinate and communicate the status of incidents and outages
7.  Analyze performance data to identify trends, areas for improvement and opportunities to optimize the network or system
8.  Provide support to internal and external customers who may be making a request, experiencing issues, assisting with inquiries and troubleshooting.
9.  Generate regular and ad-hoc reports on network or system performance, incident statistics and other relevant metrics for review if required

Skill sets:

•  Must be a detail-oriented and proficient in troubleshooting
•  Proficient in monitoring tools and software
•  Strong troubleshooting skills
•  Good understanding of network protocols
•  Ability to manage and prioritize incidents following established procedures
•  Ability to communicate effectively with other team members during incident escalation
•  Strong documentation skills to maintain record of incidents and actions taken
•  Knowledge of network configurations and hardware
•  Possession of networking related certifications
•  Basic server administration skills
•  Able to work in a rotational shift schedule of 12 hours per shift including nights and weekends

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate procesing.

Only shortlisted candidates will be notified.