Essential Functions
• Administers on-premises and cloud-hosted systems and servers related to SDCOE and district Local Area Network (LAN) and Wide Area Network (WAN) services (e.g. DNS, DHCP, 802.1x authentication, Windows Active Directory, IP address assignment, voice-over IP, firewall configuration, VPN) to ensure the availability of services to authorized users.
• Attends and represents the County at a variety of meetings (e.g. intra- and inter-district committees, professional organizations, workshops, seminars, etc.) to convey and/or gather information required to perform job functions.
• Communicates with stakeholders regarding system status, service updates, planned outages, unplanned disruptions, and service delivery issues.
• Conducts problem analysis of systems as needed to ensure proper implementation and operation of network systems and updates.
• Coordinates service orders and problem reporting with telecommunication vendors to provide appropriate levels of connectivity for SDCOE and district operations.
• Manages and provides video, voice, and data network design, maintenance, and operations support to SDCOE and county school districts (e.g. migration to new systems, scheduling installations, product research, etc.) to ensure the efficiency of video, voice, and data access and sharing over LANs and WANs.
• Monitors health and usage of critical County and district network infrastructures to project future capacity needs and meet or exceed service-level objectives.
• Oversees the day-to-day technical operations of assigned areas (e.g. cloud, routing, data security, internet connectivity, virtual servers, etc.) to provide a consistent level of customer service to clients.
• Oversees departmental change management procedures to ensure stability of required systems.
• Performs network analysis, design, and planning activities to determine equipment requirements, recommend network hardware and software, and formalize installation/implementation procedures.
• Prepares and presents networking equipment proposals, including instructional capabilities, platform operating systems, and topology to meet SDCOE and district requirements.
