Our Opportunity:
The senior claims specialist plays a pivotal role in managing motor claim. The incumbent will oversee and manage the entire process of motor claims.
Key Responsibilities
- Strategy and planning: Develop and implement strategic plans and processes to optimize the efficiency and accuracy of motor claim handling.
- Technical expert: Act as a subject matter expert, providing guidance and technical expertise on complex claim cases.
- Claims management: Maintain a healthy loss ratio by effectively managing claims cases.
- Documentation and reporting: Conduct regular reviews and analysis of claim trends and performance metrics, identifying areas for improvements and implementing corrective actions.
- Negotiation and settlement: Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
- Communication and coordination: Collaborate with external stakeholders including customers, distributors, repair workshops and assessors to facilitate smooth and fair claim settlements. Collaborate with internal stakeholders including product, underwriting and distribution stakeholders to ensure alignment of coverage, policy intent and wordings.
- Continuous improvement: Enhance claim handling procedures and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
- Customer experience: Maintain good Turn-Around-Time and claims service level standards to ensure that customers’ claims experience is met.
Qualifications and skills
- Recognized degree or diploma
- Minimum 10 years of experience in Motor claims handling with a focus on own damage claims within the Singapore insurance market
- Good knowledge of MS Office software and any other technology applications
- Strong knowledge of motor insurance policies, regulations, and industry practices in Singapore
- Excellent analytical, negotiation, and communication skills
- Meticulous, problem solver and organized
- Open-minded, proactive, receptive to new ideas and cope well with changes and pressure
