Responsibilities
- Oversee Operations & Management of Programme
- Having clear understanding of the requirements and scope of services as determined by MSF, described in the respective service and funding models
- Seeing to the recruitment and hiring of all staff members required to support the operations of the service, supported by MWS HR Team
- Liaising with MSF on matters relating to funding, compliance, and other such operational issues
- Seeing to the set-up of the permanent office, supported by MWS Facilities team where required
- Liaising and coordinating with various stakeholders, both internal and external, to create awareness
- Establishing desired clinical and service standards of the Programme
- Ensure supervisors and social workers’ compliance to professional processes (e.g. use of tools and templates, adherence to practice policies) and Service Standards Requirements (SSRs)
- Establish compliance to financial controls and SOPs for finance and admin teams (facility, financial and adhoc programmes management)
2. Audit Compliance
- Ensure audit compliance for all annual audits by MSF and MWS
3. Clinical & Service Excellence
- Manage and regularly review operational and clinical processes to ensure that they meet the desired service standards of the programme
4. Team Management & Professional Development
- Provide platforms for sharing and training of team members to help them improve their skills
- Offer supervision and coaching for team members
5. Outreach & Engagement
- Provide platforms for sharing and training of external stakeholders
- Represent in media queries, where required, and/or other public relations platform, in consultation with MWS Communications & Engagement Team
- Create synergies and opportunities for exchange and education
6. Other Duties
- Undertake any other duties as assigned by the Group Director, Family Services and Associate Director - Strategic Development, Family Services
- Support the development of new programmes and services, when required
Job Requirements
- Master / Bachelor / Post-Graduate Diploma in Counselling or Social Work
- At least 5 years of experience in the sector doing Social Work or Counselling
- Minimum 2 years of experience in supervision of staff
- Registered counselor with SAC preferred
- Demonstrate sound and updated professional knowledge and skills in Counselling
- Strong clinical, supervision and leadership skills
- Able to handle risk cases and critical incidents required in casework and Counselling
- Good analytical skills with a critical mind
- A team player
- Able to multi-task and work independently
- Proficient in written and oral communication
