WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
The Business Consultant works closely with account teams and clients to provide focused consultancy offers in their field of expertise to customers. He/She plays a key role in the business development pre-sales and sales activities with a specific emphasis on developing consulting business and revenues leveraging both internal and external resources. The Business Consultant will be a member of a team but not expected to deliver the project.
WHAT YOU WILL DO:
- Analyse and document customer requirements and business process
- Perform functional gap analysis with respect to standard product offerings.
- Prepare specifications for Development to provide accurate statements of work or for change requests.
- Provide expert consultancy and advice to customers for their business needs.
- Set up and configure SITA application according to business needs and customize them as per customer’s requirements.
- Develop and execute user acceptance test plans.
- Manage scope creep via agreed change request process.
- Conduct workshops and training for end-users along.
- Responsible to take sign-off from customer counterpart.
- Produce functional specifications for Internal software development department.
- Investigate operational problems, identify root causes, and support the testing and implementation with corrective actions.
- Ensure highest level of quality is always achieved within assignments.
- Plan and follow through business analysis activities during the full life cycle of the project.
- Coordinate and work with pre-sales team for solution evaluation and proposal
- Provide effort estimation to PMO team along with detailed breakdown.
- Prepare ICDs and coordinate with development team for effective interface delivery
EXPERIENCE:
- Minimum 7 years’ experience in business analysis and consulting
- Experience with implementing software solutions for customers
- Experience with airport operational systems or air transport industry is preferrable.
- Experience in integration technologies and knowledge of cloud (MS Azure) based solutions.
- Business process understanding and software configuration.
- Understanding of Basic PLSQL language.
- SQL statement and PowerBI programming is an advantage
- Willingness to travel to different project locations.
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
