JOB OVERVIEW
We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.
DUTIES & RESPONSIBLITIES
• Handle customer’s queries, service requests and sales enquiries.
• Manage customer issues and ensuring timely resolution.
• Manage customer requests and enquiries through various media.
• Obtain and maintain records of contacts, accounts and orders.
• Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any
incoming collections.
• Prepares Sales Quotations and Delivery Orders.
• Perform any others ad-hoc duties & responsibilities as assigned.
• Handling of any incoming & outgoing daily mails and calls.
QUALIFICATIONS AND REQUIREMENTS
• Candidate must possess at least a Diploma or Professional Certificate in Service Management/Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred.
• Fresh graduates in related fields will also be considered.
• Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software.
• Good interpersonal and time management skills.
• Independent, meticulous and responsible with good working attitude.
