Job Responsibilities
- Facilitate online and phone sales in order to reach set goals and objectives
- Handle Inbound and outbound customer contact via telephone, e-mail, live chat and other (social) media from customers within the SEA region
- Deliver brands information to customers, and vice versa collect valuable feedback from customers to brands
- Accurately process all required data/information in appropriate system/tools under group data security policy
- Escalate the emergency system issues to team leader in a timely manner, and report findings on system improvement if any
- Identify trends in customer satisfaction or dissatisfaction and report findings to the team leader
- Follow company policies and procedures as outlined and represent the Group in a professional image at all times
- Collaborate with the Group’s existing Customer Service team for repairs and after-sales service requests
- Provide information to guests on enquiries with regards to the services in the resort.
- Assist and follow up on calls, including coordination with different departments.
- Ensure all calls are handled promptly and professionally.
- Knowledge of Chinese dialect is essential to provide assistance to our Chinese guests.
Job Requirements
- Minimum Diploma
- Preferably with 1 to 2 years’ experience in Integrated resorts, Airlines, Hospitality Management.
- Pleasant and friendly mannerisms, with the ability to treat people with respect under all circumstances.
- Able to perform shift work, including working on weekends and public.
- Proficiency in Chinese dialect to communicate fluently with Chinese guests.
