WHO WE ARE
We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
THE OPPORTUNITY
The Client Success team is seeking a highly motivated and experienced Assistant Director, Client Success to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving growth opportunities within existing accounts.
The Assistant Director, Client Success is responsible for independently managing a portfolio of medium to large-scale accounts with a gross margin (GM) ranging from $500K to $2M+. The role requires a strong focus on driving client satisfaction and revenue growth within existing industry verticals, including insurance, finance, pharma, digital, tech, luxury, and energy.
THE WORK
Account Management:
- Independently manage a portfolio of medium to large-scale accounts with a GM ranging from $500K to $2M+.
- Develop and execute strategic account plans to drive client satisfaction and revenue growth.
- Foster strong client relationships and act as the primary point of contact for all client-related matters.
- Identify new business opportunities within existing accounts and collaborate with sales the Solutions team to secure new deals.
Team Management:
- Oversee and regulate the sales tracking process for the team, ensuring data accuracy and consistency.
- Manage and oversee administrative processes for the team, including but not limited to the use of CRM and Accelo.
- Collaborate with senior management to develop and implement team goals and objectives
Business Development:
- Contribute to the development and execution of the company's sales and marketing strategy.
Stay up to date on industry trends and competitor activities.
Identify and pursue new business opportunities within target industry verticals.
THE HIVE
- The role reports to Director, Corporate Client Success
- Working asynchronously with the corporate ecosystem, Creative, Strategy & Innovation, Experiential Team.
THE MUST HAVE
- Excellent communication skills, good team player and excellent interpersonal skills to deal with clients.
- Great client mindset, proactive disposition with strong negotiation and problem-solving skills
- Leadership skills, ability to lead and inspire a team of client success professionals.
- Capability to seat clear vision and goals for the client success department.
- Client Centric approach with strong focus on understanding & meeting the needs of clients.
- Maintaining a commitment to building long term positive relationships with clients.
- Stellar communication & written skills with ability to effectively convey complex information to clients and internal teams.
- Proactive problem-solving skills to address client challenges and the capacity to think creatively to find innovative solutions.
- Goal oriented with a focus on achieving client satisfaction and revenue growth & ability to track and measure key performance indicators.
- Collaboration and teamwork skills to work with cross-functional teams.
- A team player who can foster a positive and cooperative work environment. Flexibility to adapt to changing client needs and industry trends. Willingness to embrace new technologies and methodologies.
- Empathetic approach towards understanding client concerns and needs. Ability to put oneself in the client's shoes to provide personalized solutions. Strong negotiation skills to handle contracts, upsells, and renewals and ability to find mutually beneficial solutions during discussions.
THE GOOD TO HAVE
- Proven track record of success in managing medium to large-scale accounts in the specified industry verticals.
- Strong leadership and interpersonal skills with the ability to build and maintain strong client relationships.
- Excellent organizational and time management skills with a strong attention to detail.
- Proficiency in CRM, Accelo, and other relevant software applications.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
THE PERKS
MCI Group Asia Pacific Singapore offers benefit as below:
- Annual Leave & Birthday Leave
- Employer paid business Travel Insurance, Medical Unlimited Whitecoat, Dental or Vision reimbursements
- Employer paid Group Hospital & Surgical, Outpatient Clinical, Outpatient Specialist & Personal Accident
- Comprehensive internal Learning & Development portal and opportunities for external learning.
