Description:
You will work alongside their fellow Salesforce team to understand and proactively monitor all aspects of the configuration. Where applicable and necessary, she/he will collaborate with internal/external Salesforce Architects/ Integrators solutions and/or other internal data/technical associates when the complexity of identified solutions warrants it.
Responsibilities:
• Translate complex business needs into technical requirements and OmniStudio-specific components.
• Create wireframes and mockups to outline the visual layout and flow of OmniStudio interactions.
• Design intuitive navigation structures for OmniScripts, ensuring users are guided logically through processes.
• Apply design principles and best practices for optimal usability across web and mobile interfaces.
• OmniStudio skillsets in the following areas:
1. OmniScripts:
o Build step-by-step sequences using branching logic and conditional actions.
o Design dynamic forms that adapt to user input and business rules.
o Integrate with external systems using Integration Procedures or custom Apex code.
2. FlexCards:
o Configure layouts and content for visually rich, informative displays.
o Incorporate actions and buttons to trigger OmniScript processes or external calls.
o Customize appearance to match brand guidelines.
3. Integration Procedures:
o Develop REST API calls to retrieve or push data to systems outside of Salesforce.
o Design complex data transformations and mappings when connecting systems.
4. DataRaptors:
o Use DataRaptor Extract to fetch data from Salesforce objects or external sources.
o Employ DataRaptor Transform to manipulate and shape data structures for optimal use in FlexCards and OmniScripts
5. Decision Tables:
o Define rule sets and conditions to drive personalized actions and content within OmniStudio components.
Requirements:
Successful candidate will work with key stakeholders to execute configuration & development changes derived from specific initiatives or resulting from Salesforce platform releases/upgrades.
• 3-10 years’ experience in Salesforce implementation
• Effective in Customer/Client interaction.
• Good problem-solving skills.
• Good Communication skills both written and verbal.
• Omni Studio certifications is a plus.
NOTE: OMNI STUDIO EXPERIENCE IS A KEY REQUIREMENT, PREFER CANDIDATES ALREADY BASED IN SINGAPORE.
