Account Manager
Work Dynamics - Integrated Facilities Management
What this job involves:
Staying at the forefront of operational excellence
As an Account Manager, you would provide comprehensive facility, contract and procurement management with a focus on continuous improvement. We look to you to achieve financial and other KPIs established by the Client contract and delivery of services in accordance with the JLL Management Agreement. This role requires you to be a team player and work with other members of the business lines to meet all key performance indicators required from each Transition.
Putting clients first—always
Client satisfaction is second nature to us, that’s why you’ll make sure that we build and maintain good working relationships with our stakeholders. You’ll be the single point of contact for our local and regional service delivery. As such, you must develop deep understanding of the clients’ key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. You’ll also see to it that our clients’ outsourcing needs and our own objectives for the account are perfectly in sync. Apart from these, you’ll also be at the forefront of account operations, taking charge of all the resources—including technology, manpower and standard operating procedures—needed to run the operations smoothly and seamlessly.
Becoming a trustworthy authority
Do you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for the account. As such, you’ll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. Lead the team to roll out change control process effectively is also another challenge you need to take on. You will also ensure all functional specialist leads (SMEs/ Work stream Leads) participate during the Transition and Optimisation and provide required information for the success of the transition process.
Devising win-win solutions for all parties
You’ll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You’ll play a pivotal role in helping our clients achieve their financial goals—be they revenue, expenses, debtor or growth targets. As you tend to our clients’ best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.
Driving team success
Apart from the technical aspects of the role, you’ll also create a culture of collaboration, positive learning and teamwork. You’ll identify your team’s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You’ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you’ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.
Sound like you? To apply you need to be:
We uphold excellence in everything we do—and we’re always on the lookout for people who share our values. To fit this role, you should be a:
Seasoned expert
You have at least five years’ experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.
Critical thinker
Does problem solving come naturally to you? In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You’ll also need excellent organisational skills to prioritise work and meet tight deadlines.
Compassionate leader
Teamwork is a vital aspect of our brand, and we’ll expect you to value this as well. You’ll be the team’s anchor in difficult days and their proud leader in times of success. Most important, you’ll lead by example, and promote open, constructive and collaborative relationships at all levels.
Apply today!
