JOB SUMMARY:
Provide guidance and leadership, ensuring smooth operations in the Front Office and delivery of quality service to guests in accordance with Hotel's standards.
RESPONSIBILITIES:
- Lead Front Office operations and ensure adherence to the policies and operating standards
- Leading & Developing team members
- Work closely with relevant function heads on managing rooms inventory, guests’ inquiries, billing transparency, and ensuring positive guests experience
- Strong ability and smart in handling guest queries and feedback
- Responsible for On-Job Training and timely performance management for team members
- Responsible for maintaining and of employees’ engagement and welfare
- Manage departmental manning and budgeting
- Streamlining of processes to increase productivity
- Preparation and submission of management reports
- Any other duties as assigned
REQUIREMENTS:
- Minimum 8 years in a similar capacity
- Excellent customer service and interpersonal skills
- Strong leadership skills
- Able to work in a fast-paced environment
- Good working knowledge of MS Office applications
- Strong knowledge of using the HMS Hotel Operating system will be an added advantage
- Meticulous
