Responsibilities
- Communicate with Revenue Manager to manage/control room inventories in order to maximize room revenue.
- Attend to incoming reservations enquires and attempt to close the sales.
- Check and input reservations from other online websites or TA.
- Generate Group Report (for 5 rooms and above).
- Monitor same day selling procedure to maximize room revenue and control room occupancy.
- Check daily arrivals to ensure all necessary billing instructions are applied to reservations.
- Investigate no-show reservations and process charges as required.
- Attend phone calls and general enquires via email.
- Attend daily Front Office briefing and weekly Sales meetings
- Resolve guest complaints.
- Manage group bookings from Sales and follow through with Sales Manager.
- Check rate variance report and investigate rate discrepancies.
- Plan staff rooster.
- Recruit, manage, train and guide new and existing Reservations Executive.
- Conduct performance appraisals for the Reservations team and manage team performance through coaching that aligns with the Resort standards.
- Perform any other duties as assigned by management.
- Cover Revenue Manager’s responsibilities in his/her absence.
Requirements
· Diploma in Hospitality/Tourism and/or equivalent
· Minimally 5 years of relevant experience in Reservations
· Proficient in English, both spoken and written. Competency in other languages would be an added advantage.
· Maintain high standards of professionalism, ethics, grooming and attitude towards staff and guests.
· Ability to solve problems
· Strong interpersonal & Communications Skills
· Strong hotel reservations knowledge
· Proficient in computer knowledge
· Possess the passion speaking to guests
