Job scope:
• Manage & oversee the day-to-day operations of commercial client’s accounts and schedule manpower based on project or customers’ needs.
• Develop & maintain strong relationships with clients to understand their unique cleaning needs & expectations.
• Ensure that cleaning schedules, checklists, & quality standards are consistently met.
• Coordinate with HOD and customers to ensure quality service delivery (compiling, analyzing, and review of operation plans to improve work procedures and quality service delivery)
• Manage inventory, cleaning equipment and maintenance schedule - allocating equipment and/or technologies and supplies to the project.
• Assist in resolving existing contract conflicts, and/or report potential risks on contractual changes to the management without delay.
• Assist in negotiating terms, conditions, and pricing, and ensure they are accurately executed and satisfied.
• Interview and select suitable candidates for cleaners to increase and maintain cleaning manpower
• Implement and review the operation SOP for the job sites/teams
• Implement improvement initiatives to enhance operational efficiency
• Facilitate compliance with regulatory requirements and Workplace Safety and Health policies, procedures and regulations
• Review training needs to implement training plans for staff
• Manage and review staff daily attendance and performance
• Monitor and ensure smooth running of daily manpower operations, arrange for replacement of staff as and when necessary
Planning and ensuring orientation for all new staff and job sites
• Transporting cleaners or teams to and between job sites as and when required
• Assist at job sites as and when required
Requirements:
• Prior experience in operations and recruitment in cleaning is highly preferred.
• Preferably with working experience for company in providing janitorial services to the clean-room, semi-conductor or pharmaceutical industries
• Have driving class 3 licence
• Committed and responsible team player with good personality.
• Diligent attitude and willing to learn.
• Self-driven, Independent and resourceful.
• Strongly oriented towards service level
• Able to handle face-paced working environment
• Able to work well with all level of stakeholders including foreign workers
• Able to work weekends/ PH
• Contactable after office hours as and when necessary
• 6 working days
