- Represent the Company in a professional manner as a front-line employee
- Identifying and responding to customers’ needs by providing technical advice
- Work as a team with internal and external stakeholders like customers, contactors, workshop & etc
- Prepare quotation and raise Work Orders accordingly.
- Raise job orders to workshops & contractors
- Liaise with controllers & contractors on service/repair quality and price of work
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
- Update the service/repair schedule and vehicle collection with customers.
- To perform basic investigation into customers complaints and rectify the problems by coming up with recommendation within guidelines
- Escalate more pressing issues to Supervisors.
- Handle Own Damage (OD) Vehicle accident related matters
- Adhoc billings for OD vehicle accident related matters
- Liaise with hirers and vendors for repair of accident vehicles
- Performs ad hoc duties as assigned by Supervisors
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